Chris McIntyre

Diligent Robotics – Austin, TX

Network Administrator (Mar 2024 – Mar 2025)

• Managed network operations across HQ and remote robotic sites, ensuring 24/7 uptime.
• Optimized Palo Alto firewalls, VPN access, and security policies to safeguard infrastructure.
• Oversaw LTE WAN routers supporting field robotic deployments.
• Reduced incident response time by implementing proactive monitoring and alerting.
• Authored IT policies, technical documentation, and user access standards.

ROC Admin (Mar 2023 – Mar 2024)

• Coordinated cross-team responses to robotic network failures, cutting downtime by 30%.
• Implemented monitoring processes that improved fleet uptime and reliability.
• Delivered technical training and workflow documentation to operations staff.
• Supported IT tasks including VPN setup and identity management.

Independent Contractor – Austin/Dripping Springs, TX

Freelance Networking Consultant (Dec 2018 – Mar 2023)

• Designed and deployed small business networks, including firewalls, Layer 2/3 switches, and wireless APs.
• Optimized client networks for performance, segmentation, and security across Cisco, TP-Link, and Netgear devices.
• Delivered recommendations, implemented upgrades, and trained clients on ongoing management.
• Resolved multi-vendor connectivity and performance issues, increasing network reliability.

Early Career Experience

Emergency Room Technician – Riverside ER & Dell Seton Medical Center (2014 – 2021)

• Supported patient care and clinical operations during trauma and COVID-19 response.
• Collaborated in fast-paced, high-stress environments requiring precision and teamwork.